STAGE 02 · AT THE HOSPITAL
Your day at the hospital
From the moment we pick you up at the hotel to the moment we drop you back. Wellum coordinator with you, bilingual translator, pre-op briefing with your surgeon, and constant communication with your family during surgery.
Talk to Edith on WhatsAppBefore the day
We don't wait until your surgery day to start coordinating. The week before, Edith verifies everything:
Document review
- Medical records: Edith confirms all your labs, imaging, and studies are in the hospital file.
- Consents: pre-signed forms ready for final review on surgery day.
- Medical history: your form filled and translated if needed.
- Payment confirmed: administrative flows resolved so there's no paperwork on the day.
Logistics prep
- Pickup time confirmed with your coordinator at the hotel or recovery house.
- Family contacts: we save designated numbers for updates during surgery.
- Scheduled call with remote family if they want a live update.
- Pre-op instructions verified (fasting, medication holds, etc).
Your surgery day, step by step
Typical times for an 8 AM surgery. Your surgeon may adjust based on procedure — Edith confirms the day before.
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6:00 AMPickup at hotel or recovery house
Wellum coordinator meets you at the lobby. Translator with you from the very first moment.
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6:30 AMHospital arrival · intake
Paperwork, final review of studies, identity and procedure confirmation.
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7:30 AMPre-op briefing with your surgeon
Your surgeon reviews the plan with you. Consent signing. Translator verifies you understand every point.
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8:00 AMSurgery begins
Your companion stays in the waiting area with the coordinator.
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DuringFamily updates
WhatsApp every 30–60 min to your designated contact + scheduled call option for remote family.
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RecoveryRecovery room
Vital signs monitoring. Once stable, your companion can see you.
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Discharge or observationDischarge or overnight observation
Procedure-dependent: same-day discharge or overnight observation. Your coordinator transports you back to hotel/RH.
Times vary by procedure. Ambulatory surgeries may discharge same-day; major surgeries require 1–2 nights of observation.
Your translator: what they cover
Wellum includes a bilingual translator (Spanish ↔ English) with you the entire day. Full coverage, no extra cost.
Clinical conversations
- Intake and paperwork verification
- Pre-op briefing with your surgeon
- Consent signing (we verify you understand every point)
- Conversation with the anesthesiologist
- Post-op instructions
- Discharge and follow-up plan
Operational support
- Questions to hospital staff
- Messages to and from your family
- Calls home if you need them
- Pharmacy coordination
- Any conversation you need in Spanish
What to bring to the hospital
The essentials. Your coordinator reminds you the day before.
Do bring
- Passport + photo ID
- All your medications in their original bottles
- Comfortable clothes for discharge (no tight waistbands/bras)
- Phone + charger with international plan or eSIM
- Glasses (don't bring contacts)
- Contact list of who should receive updates
Don't bring
- Jewelry or valuables — including rings, watches, earrings
- Makeup, nail polish, perfume — can interfere with monitoring
- Contacts — wear glasses that day
- Food or drink — you must arrive fasting as instructed
- More luggage than needed — the hospital has no secure custody
Questions about the day?
Edith answers any specific question about your procedure, hospital, or day logistics.
Or call us: +1 877 935 5861