Yes. Mexico has highly trained doctors and private hospitals with standards comparable to those in the United States and Canada. At Wellum, we work solely with certified specialists, advanced medical technology, and recognized private hospitals.

Yes. All doctors we collaborate with hold current certifications and extensive experience, and the hospitals comply with strict safety, hygiene, and quality protocols.

Depending on the procedure, internationally recognized state-of-the-art technology is used. Each patient receives clear and transparent information about the technology that will be used in their specific case.

Yes. Every surgeon in our network is board-certified by the corresponding Mexican Council of Specialty (Consejo Mexicano de Cirugía Plástica, Estética y Reconstructiva for plastic surgery; Consejo Mexicano de Oftalmología for vision; equivalent boards for dentistry and orthopedics).

Most of our surgeons also hold international training credentials (United States, Brazil, Spain, or Europe) and active memberships in international societies such as ISAPS, AAO, or AAOS. We share each surgeon's full credentials, training history, and case portfolio during your medical video consultation.

JCI (Joint Commission International) is the same gold-standard accreditation used by leading hospitals in the United States. It audits clinical safety, infection control, medication management, and patient rights. Our partner hospital, Puerta de Hierro Medical Center, is JCI-accredited and additionally certified by the Consejo de Salubridad General — Mexico's federal hospital accreditation body, equivalent to the US TJC. It also holds the Distintivo H for hygiene standards and is an authorized American Heart Association training center for advanced resuscitation protocols. Your procedure is performed under the same hospital safety standards you would expect at home.

Patient safety is our top priority. Here's how we handle it:

1. In-hospital recovery monitoring at Puerta de Hierro before discharge.
2. Recovery hotel or recovery house within minutes of the hospital, with 24/7 access to your Wellum coordinator while you remain in Guadalajara.
3. Direct access to your surgeon for any concern during your stay — same-day clinic visit if needed.
4. 12 weeks of post-op follow-up from the Wellum team, including weekly video check-ins with your surgeon, so anything unusual is caught early.
5. Detailed discharge protocol in English and Spanish that you can share with your local doctor at home.

If a revision or additional treatment is recommended by your surgeon, we coordinate the logistics and provide transparent pricing — no surprises.

Lower price does not mean lower quality. Three structural factors explain the difference:

1. Currency and cost of living: Surgeon salaries, hospital staff, and operating costs in Mexico are denominated in pesos, which are structurally lower than US/Canadian wages — the same surgical hour costs less to produce.
2. No insurance overhead: Mexican healthcare doesn't carry the administrative cost of US private insurance billing, malpractice insurance premiums, or hospital network markups, which together can represent 30–50% of US procedure prices.
3. Direct surgeon-patient pricing: Our partner surgeons set transparent flat fees with no third-party intermediary inflating the cost.

The technology, surgical technique, and hospital infrastructure are equivalent — many of our surgeons trained in the US, Brazil, or Europe and use the same FDA-approved devices and implants used at home.

Every Wellum quote is fully transparent. A typical package includes:

• Surgeon's professional fee (board-certified specialist)
• Anesthesiologist's fee
• Operating room and hospital stay at an internationally accredited or nationally certified hospital with on-site ICU
• Implants, medications, and surgical supplies
• Recovery hotel or recovery house for the recommended stay
• Airport pickup and ground transportation in Guadalajara
• Bilingual Wellum coordinator (24/7 during your stay)
• Pre-op studies and lab work
• Post-op clinical visits with your surgeon before flying home
• 12 weeks of post-op follow-up care from the Wellum team

What's not included by default: airfare, optional excursions, additional procedures not in the original quote. These are clearly itemized so there are no surprises.

Yes. The 12 weeks of post-op care from the Wellum team and weekly video check-ins with your surgeon are included in every package. The exact scope is documented in your quote before you commit.

We currently accept wire transfer and major debit/credit cards through a secure payment processor. Monthly payment plans via medical financing partners are coming soon — ask your coordinator for the latest options during your free consultation.

We make payment as straightforward as possible for international patients:

Booking deposit (refundable): A small deposit holds your surgery date and surgeon's calendar slot. Payable by credit card via our US-registered payment processor (Stripe). Fully refundable up to 30 days before surgery, partially refundable within 30 days based on costs already committed to your case.

Balance payment options:

• Credit card (Visa, Mastercard, Amex) via secure Stripe processing — most common, instant, US-issuer-friendly
• Wire transfer to our US entity (Medismart LLC) — for amounts where credit limits are an issue
• Hybrid — deposit by card, balance by wire — patient choice

Timing:

• Deposit at booking
• 50% of remaining balance 7 days before travel
• Final balance settled in person at the hospital before discharge

Why a US entity matters for US patients: Charges appear on your statement as a US merchant, not a Mexican one. Reduces fraud-flag risk with your bank, simplifies dispute resolution, and gives you US consumer protection on credit card transactions.

No. The quote you receive in writing 24 hours after your video consultation is the price you pay. The only situation where additional cost may apply is if you choose an add-on procedure during your stay (for example, adding a separate treatment to your surgery date) — and any add-on is quoted in writing and approved by you before it happens.

Citizens of the United States and Canada do not require a visa for short stays in Mexico.

Not necessarily. In many cases, the initial assessment can be done remotely by reviewing medical records and conducting virtual consultations when necessary.

The length of stay depends on the type of procedure and medical recommendations. Our team will guide you from the beginning to ensure proper trip planning.

Yes. We can support the coordination of flights, lodging, and local transportation according to each patient's needs. If a complete package is purchased (Flights, Lodging, and Procedure), ground transportation is included as a courtesy.

Yes. Our team accompanies the patient before, during, and after the procedure, resolving doubts and facilitating communication with the medical team.

Communication is maintained primarily via email, phone calls, video calls, or WhatsApp chat, without limiting other contact channels for continuous attention.

We coordinate remote follow-up with the specialist and remain available to resolve any doubts after the procedure.

Yes. Your dedicated Wellum coordinator is fully bilingual and stays with you from the first message through your return home. Our partner surgeons either speak English directly or work with a bilingual medical translator during your consultation, surgery briefing, and follow-up. You will never face a language barrier during a clinical decision.

Recovery doesn't end when you fly home — it ends 12 weeks later. Here's what's included with every Wellum package:

• Weekly video check-ins with your surgeon for 3 months after surgery
• Continuous WhatsApp and email access to your Wellum coordinator for any question
• Clear written recovery protocol in English (medication schedule, wound care, activity restrictions)
• Coordination with your local primary care doctor if any in-person follow-up is needed
• Photo and video review so your surgeon can monitor healing remotely

You are not on your own when you fly home.

Recommended stays vary by procedure, but here are typical guidelines from our partner surgeons:

• Liposuction / BBL / 360 Lipo: 7–10 days
• Tummy Tuck / Mommy Makeover: 10–14 days
• Breast Augmentation: 5–7 days
• Rhinoplasty: 7–10 days (until splint removal)
• Facelift: 10–14 days

During this time you'll recover at your selected hotel or recovery house near Hospital Puerta de Hierro, with daily check-ins from the Wellum team and a clearance review with your surgeon before you fly home.

Both are valid options — your surgeon recommends the right fit during your medical video consultation. Quick guide:

A 4★/5★ hotel works well if:

• Your procedure is facial (rhinoplasty, facelift, eyelid), dental, or vision
• You're traveling with a companion who can help with meals, meds, and mobility
• Your recommended stay is 5–7 nights
• You value privacy and standard hotel amenities

A recovery house is the better choice if:

• You're having body contouring (Mommy Makeover, 360 Lipo + BBL, Tummy Tuck, large-volume Breast Augmentation)
• You're traveling solo without a companion
• Your procedure requires special positioning post-op (BBL = no sitting; breast aug = no sleeping flat)
• You want bilingual 24/7 nursing, all meals, lymphatic drainage sessions, and compression garment management included
• Your recommended stay is 10–14+ days

One thing US patients often miss: when you factor in the cost of a companion (flight, lodging, lost wages) plus separately booking lymphatic massages and meals, recovery houses are frequently the cheaper option for body contouring — and significantly safer for solo travelers.

Your dedicated Wellum coordinator stays with you during the full 12-week post-op window via WhatsApp, email, and video call. For clinical questions, your surgeon is available through scheduled weekly video check-ins, plus you can request an unscheduled review at any point if something feels off. Response time during business hours: under 2 hours. Urgent concerns: same day.

Recovery depends on the procedure, not whether it's cosmetic or reconstructive. What matters is the extent of tissue work:

• Minimally invasive (Botox®, fillers, eyelid): 1–3 days social downtime.
• Single-area surgery (rhinoplasty, breast aug): 5–10 days visible recovery, 4–6 weeks full activity.
• Combined procedures (Mommy Makeover, 360 Lipo + BBL): 10–14 days in Mexico, 6–8 weeks full activity, 3–6 months for final result.

Your surgeon will give you a personalized recovery roadmap during your medical video consultation, including expected swelling timeline, scar care, and when you can return to work and exercise.

Both are popular combined procedures, but they target different goals:

• Mommy Makeover: Designed to restore the body after pregnancy and breastfeeding. Typically combines a tummy tuck (abdominoplasty), breast lift or augmentation, and liposuction of the flanks. Best for women with skin laxity and separated abdominal muscles.
• 360 Liposculpture + BBL: Focused on body contouring without major skin removal. Liposuction is performed across the abdomen, flanks, and back, and the harvested fat is purified and re-injected to enhance the buttocks. Best for patients with good skin elasticity who want sculpting and curve enhancement.

During your medical video consultation, your surgeon will recommend the right approach based on your anatomy and goals.

During your 30-minute medical video consultation ($99 USD refundable), we match you with the board-certified surgeon in our network whose subspecialty, technique, and case history best fit your goals. You'll receive their full credentials, before/after portfolio, and answers to your specific questions. If you'd like a second opinion from another surgeon in our network, we arrange it for you.

In cataract surgery, a premium intraocular lens (IOL) is implanted, selected in a personalized manner according to each patient's visual needs. At Wellum, we use high-quality lenses from the Alcon Clareon® family.

There are three main options:

• Monofocal: Clear distance vision (requires reading glasses).
• Extended Depth of Focus (EDOF): Excellent distance vision and functional intermediate/near vision, without halos or glare.
• Trifocal: Distance, intermediate, and near vision, with greater independence from glasses.

In some cases, technology can be combined in both eyes using the Mix & Match technique to optimize visual results.

The surgery is performed using FLACS (Femto Laser Assisted Cataract Surgery) technology, where a femtosecond laser automates the most delicate steps of the procedure, increasing precision and safety. At Wellum, we use Alcon's LensX® equipment, specifically designed for cataract surgery.

Approximately 20 minutes per eye. For safety, usually only one eye is operated on per day.

Yes. It is an outpatient procedure performed with anesthetic drops and under the supervision of an anesthesiologist. The patient can return to their accommodation the same day.

Initial recovery is quick. In most cases, the patient notices visual improvement the day following the procedure.

The specialist performs a complete medical assessment and considers:

• The patient's daily activities.
• Visual needs (reading, computer use, driving, etc.).
• Preference regarding the use of glasses.
• Specific conditions of each eye.
  Based on this, the most suitable lens type is recommended.

It is a technique that combines different types of intraocular lenses in each eye to achieve excellent distance and near vision without relying on glasses. Wellum has over six years of experience applying this technique with highly satisfactory results.